FAQs - Frequently Asked Questions

Materials & Craftsmanship

What makes your jewelry "different" from other stores?

We specialize in unique jewelry that you won't find in mass-produced collections. Every piece is chosen for its distinctive character, from rare gemstones to artisan-crafted settings. We focus on individuality so your jewelry stands out from the crowd.

What materials are used in your jewelry?

We are committed to "Real Materials and Real Transparency." Our jewelry is crafted using genuine gemstones and precious metals. You will never find "mystery metals" in our products. Our primary metal is nickel-free 925 sterling silver which is hypoallergenic and we also offer pieces in durable stainless steel.

What is 925 sterling silver?

925 sterling silver is a high-quality alloy composed of 92.5% pure silver and 7.5% other metals (typically copper) for added durability. It is the industry standard for fine silver jewelry and carries the hallmark "925" as a mark of authenticity.

Is your sterling silver nickel-free?

Yes. Our 925 sterling silver pieces are nickel-free, making them a great choice for those with sensitive skin or metal allergies.

Do you offer stainless steel options?

Yes. Select pieces are crafted in surgical-grade stainless steel which is an exceptionally durable, tarnish-resistant, and hypoallergenic metal ideal for everyday wear.

Is your jewelry hypoallergenic?

Yes, absolutely. Our sterling silver is nickel-free, making it a great choice for sensitive skin. We also offer pieces set in stainless steel, another hypoallergenic and durable option for worry-free wear.

Do you offer rings in larger sizes?

Yes, we absolutely do. We understand that jewelry is personal and we specialize in offering larger ring sizes and bracelets to ensure a perfect fit for everyone. Please check individual product listings for available sizes or contact us for special requests.

Gemstones

Are the gemstones real?

Absolutely. We use genuine gemstones in our jewelry. Each stone is carefully selected for its color, clarity, and character.

What is the difference between natural and lab-created stones?

Natural gemstones are mined from the earth and formed over millions of years — each one is unique. Lab-created stones share the same chemical composition and optical properties as their natural counterparts but are grown in a controlled environment, offering exceptional clarity at a more accessible price point. We offer both and each listing specifies the stone type.

Sizing

How do I find my ring size?

We recommend using a flexible measuring tape or a thin strip of paper to measure the circumference of the finger you intend to wear the ring on. Wrap it snugly (not tightly) and note the measurement in millimeters. You can then match it to a standard ring size chart. When in doubt, size up as it is easier to resize a ring that is slightly large than one that is too small.

How do I measure my bracelet size?

Wrap a flexible tape measure or a strip of paper around your wrist just below the wrist bone. Note the measurement and add 0.5" to 1" for a comfortable fit, or up to 1.5" for a looser, relaxed style. If you are between sizes, we recommend sizing up.

Shopping & Policies

What types of products do you sell?

Our catalog features hundreds of options, including unique gemstone rings (from Abalone Shell to Tanzanite), everyday earrings, statement necklaces, and bracelets. In addition to jewelry, we also offer hand-crafted fine leather goods like wallets and handbags that complement our pieces.

Is your checkout process secure?

Yes. We provide a secure checkout process to protect your personal and payment information. Your security and privacy are important to us.

Do you offer gift wrapping or special packaging for gifts?

Yes, jewelry makes a wonderful gift, and we ensure our pieces arrive beautifully packaged and ready to present. For specific gift-wrapping options, please contact our customer service team.

Shipping

How long does it take for my order to ship?

All orders are carefully prepared and ship within 5 business days of purchase. You will receive a shipping confirmation with tracking information as soon as your order is on its way.

What are the shipping rates?

Domestic (U.S.) shipping is a flat rate of $9.95. We want your experience to be as seamless as possible — no surprise fees at checkout.

Returns & Exchanges

What is your return policy?

We want you to shop with complete peace of mind. We offer a straightforward 14-day return policy on most items. If you are not completely satisfied with your purchase, you can return it within 14 days for a refund. Items must be unworn, undamaged, and in their original packaging. To initiate a return, please contact us through our Contact page with your order number and reason for return. Custom and personalized pieces are final sale.

Jewelry Care

How do I care for my sterling silver jewelry?

To keep your silver looking its best, store pieces in an airtight pouch or jewelry box when not in use. Avoid exposure to chlorine, perfumes, lotions, and household chemicals. Gently polish with a soft, lint-free cloth to restore shine. For deeper cleaning, use a mild soap and warm water, then dry thoroughly.

How do I care for gemstone jewelry?

Most gemstones can be cleaned with a soft brush, mild soap, and lukewarm water. Avoid ultrasonic cleaners for softer or porous stones (such as turquoise, opal, or pearls). Always remove gemstone jewelry before swimming, exercising, or applying beauty products. Store pieces separately to prevent scratching.

Education & Resources

Where can I learn more about your gemstones and jewelry care?

We believe in educating our customers. Our Educational News Blog provides honest guides on gemstone benefits, styling tips, and detailed advice on how to care for your silver, gemstone, and leather pieces to keep them looking beautiful for years.

Custom Orders

Are custom or personalized pieces available?

Yes — we love bringing one-of-a-kind visions to life. If you have a custom piece in mind, please reach out via our Contact page with your ideas, preferred materials, and any reference images. We will try to find the custom piece you have in mind.

Exotic Leather Goods

What types of exotic leather do you use?

Our leather goods are crafted from a curated selection of premium exotic leathers. Each piece is sourced responsibly and finished by hand, reflecting the same commitment to quality found throughout our jewelry collection. Specific leather types are noted in individual product listings.

Do you only sell jewelry or do you have other products?

While our focus is on unique gemstone jewelry, we also sell a curated selection of hand-crafted fine leather goods. These wallets and handbags are made with the same commitment to quality and artisan craftsmanship as our jewelry. This makes them perfect complements to your look.

How do I care for exotic leather?

Keep leather goods away from prolonged sun exposure, moisture, and extreme temperatures. Condition periodically with a leather-specific conditioner suited to the hide type. Store in a dust bag when not in use and avoid contact with sharp objects or rough surfaces.